• Enter your promotional code into the "Coupon Code" box at checkout
  • Hit "Use"
  • If your code has been applied a tick will appear and display your savings.
  • If your code is a delivery code and your saving is showing as $0.00 then check you have the relevant delivery option selected for the code. 
  • If you see text saying "Invalid coupon code" check out our promo troubleshooting steps below.
  • Only one promotional code can be used per order.
  • Promotional codes may be switched off on site during busy periods-but we will always let you know of they are switched off.
  • Promotional codes are not applicable on sale unless otherwise stated



  • All codes have an expiry date
  • Check the email in which you received the code to confirm how long you have to use it
  • Check you do not have any sale. Codes cannot be used on those.
  • Make sure you are entering the code in capital letters and without any spaces. This is really important!
  • Make sure you are not trying to apply more than one promo code per order.
  • Make sure you have selected the relevant delivery method, if your code is a delivery discount. 
  • Some promotional codes only apply to certain items e. g. new in/hotlist. If you received your code on email, the full details of the items the code is applicable on will be included. 
  • items that are already on sale will be excluded from any further discount via promo code (unless otherwise stated)
  • if you want to change the code on your order, press the "Change Code" button under the tick on the delivery page during checkout.
  • Most of our codes are single use, so if you have used the code before and it is now showing invalid then, please check the terms of the code to confirm if it is single use.